Privacy Policy

What data do we collect?

Moiotso collects the following data:

• Personal identification information you give us, such as your name, email address, phone number and address.
• Company information, such as your company name and address and, where relevant to your project, the number of employees, your company logo and other media.
• Payment details, where you become a client and pay for our services. This website does not take payments.

Our hosting and email services also process the technical information needed to deliver and protect the website and your enquiries, such as request and delivery records.

How do we collect your data?

You directly provide us with most of the data we collect. We collect and process data when you:

• Send us an enquiry through our contact form or by email.
• Buy or sign up for any of our one-off, monthly or yearly services.
• Voluntarily complete a customer survey or give us feedback by email.
• Provide logos, images, text or other media for your project.
• Use our website, where you have accepted optional analytics (see the cookie sections below).

Please do not include passwords, payment details or sensitive personal information in a contact form message.

How will we use your data?

We collect your data so that we can:

• Respond to your enquiry and discuss your requirements.
• Process and deliver the services you ask for, and manage your account.
• Provide you with additional services if you require them.
• Contact you by email or phone about other services of ours we think you might like, where you have agreed to this or the law otherwise allows it (see Marketing).

We do not sell your personal or company data, and we do not share it with other third parties for their own purposes. Service providers that host our website, handle our email and, if you accept analytics, measure website visits process data on our behalf.

Our legal basis

We answer business enquiries and discuss our services on the basis of our legitimate interest in doing so. Where you ask us to take steps towards a contract with you, or we deliver services under one, we rely on that contract. We keep financial records to meet our legal obligations. Optional analytics relies on your consent, which you can withdraw at any time.

How do we store your data and how long do we keep it?

We store your data on secure local and cloud servers.

We keep client personal and company information for two years after the end of the service period, then delete it from all our records, except where the law requires us to keep financial records for longer.

If an enquiry does not lead to work together, we delete it after 12 months without substantive contact.

Marketing

We would like to send you information about our products and services that we think you might like, as well as those of our partner companies. We will only do this where you have agreed to it or the law otherwise allows it.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: you can ask Moiotso Limited for copies of your personal data. This is normally free of charge.
• The right to rectification: you can ask Moiotso Limited to correct information you believe is inaccurate, or to complete information you believe is incomplete.
• The right to erasure: you can ask Moiotso Limited to erase your personal data, under certain conditions.
• The right to restrict processing: you can ask Moiotso Limited to restrict the processing of your personal data, under certain conditions.
• The right to object: you can object to processing based on our legitimate interests, and to direct marketing at any time.
• The right to data portability: you can ask Moiotso Limited to transfer the data you gave us to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, email us at [email protected].

You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

This website does not currently set analytics or advertising cookies. If we enable Google Analytics, its tag will only load after you accept analytics, and rejecting it will not stop you using the website.

We remember your cookie choice in your browser's local storage for 180 days, solely to respect your preference.

What types of cookies do we use?

• Preference: that you have seen our cookie notice and, where offered, your analytics choice, kept in your browser's local storage so we do not ask again.
• Analytics, only with your consent: Google Analytics uses _ga and _ga_* cookies with a configured lifetime of up to 180 days. Browser restrictions may shorten that period.

How to manage your cookies

Use Cookie settings in the website footer to accept or reject analytics at any time. Rejecting analytics after accepting it turns tracking off, removes the Google Analytics cookies we can access and reloads the page.

You can also set your browser not to accept cookies (see your browser's help pages). In a few cases, some website features may not work as a result.

Privacy policies of other websites

The Moiotso Limited website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

If you click on social media icons on our website, please note that those services are independent from us, have their own privacy policies and may collect additional data.

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 6 October 2026.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at [email protected], or write to Moiotso Limited, 1000 The Mille, Office 123, Great West Road, Brentford, TW8 9DW.